FAQ
Frequently asked questions
1. How do i place an order ?
You can shop at Oerra without creating an account. However, register with us and you'll be able to enjoy the following benefits:
• Track your orders and review past purchases
• Request a return or exchange directly from your account
• Add sold out items and products you love to your Wish List
• Save your address and card details so you can shop even quicker next time
2. Is my personal information safe ?
Please be assured that we take data protection seriously, and your information will only be shared with third parties where they abide by applicable data protection legislation. For more information, please read our Privacy Policy in full.
3.CAn i track my order ?
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email. Once in receipt of this tracking number you can check the current status of your shipment. Alternatively, you can email us at info@oerra.com and we will track the order on your behalf.
4. how do i return an item ?
You have up to 30 days to return an item, however you must request your returns number within 14 days. For full details on the returns process, see our Returns page
5. Do i have to pay duty and import charges ?
All international packages may be subject to duties and taxes and are the customer's responsibility. The limits for duty-free packages are established by your local customs authorities. Please check your local customs website for more information.
