Terms of service

Terms of Service

1. OVERVIEW

Welcome to OERRA.com (“Oerra,” “we,” “us,” or “our”).

By accessing or using this website, including purchasing products from us, you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website.

These Terms apply to all users of the site, including browsers, customers, vendors, and content contributors.

2. ONLINE STORE TERMS

By using this website, you confirm that:

  • You are at least 18 years old or the age of majority in your state of residence.

  • You will not use our products for any unlawful purpose.

  • You will not violate any applicable laws in your jurisdiction.

We reserve the right to refuse service to anyone for any reason at any time.

3. PRODUCTS & PRICING

All products offered on OERRA.com are subject to availability.

We reserve the right to:

  • Modify or discontinue products at any time

  • Change prices without prior notice

  • Limit quantities per customer

We make every effort to display product descriptions and images accurately. However, we do not guarantee that product colors or packaging will appear exactly as displayed on your device.

4. ORDER ACCURACY & BILLING INFORMATION

You agree to provide current, complete, and accurate purchase and account information.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities purchased per person or household

  • Cancel orders suspected of fraud or unauthorized activity

If we cancel or modify your order, we may attempt to notify you using the email or phone number provided at checkout.

5. PAYMENTS

All payments are processed securely through third-party payment providers.

We do not store your full credit card information. By submitting payment details, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees.

6. SHIPPING & DELIVERY

Shipping times are estimates and not guaranteed.

Oerra is not responsible for:

  • Carrier delays

  • Lost or stolen packages marked as delivered

  • Incorrect shipping information provided by the customer

Customers are responsible for ensuring accurate shipping details at checkout.

7. RETURNS & REFUNDS

Please refer to our Refund Policy for details regarding returns and eligibility.

We reserve the right to deny refund requests that do not comply with our policy.

8. INTELLECTUAL PROPERTY

All content on OERRA.com, including:

  • Logos

  • Product names

  • Images

  • Graphics

  • Text

  • Website design

is the property of Oerra and protected by intellectual property laws.

You may not copy, reproduce, distribute, or exploit any content without written permission.

9. LIMITATION OF LIABILITY

To the fullest extent permitted by law, Oerra shall not be liable for any indirect, incidental, special, or consequential damages arising from:

  • Use of our products

  • Allergic reactions or misuse

  • Website interruptions

  • Errors or inaccuracies

Customers are responsible for reviewing ingredient lists and conducting patch tests where appropriate.

10. HEALTH & PRODUCT DISCLAIMER

Our skincare, hair care, and body care products are cosmetic products and are not intended to diagnose, treat, cure, or prevent any medical condition.

If you have a medical condition, allergies, or concerns, consult a healthcare professional before use.

11. THIRD-PARTY LINKS

Our website may include links to third-party websites. We are not responsible for the content, policies, or practices of those websites.

12. TERMINATION

We reserve the right to terminate or suspend access to our website for violations of these Terms.

13. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of the United States and the state in which the business is registered, without regard to conflict of law principles.

14. CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date.

Your continued use of the website after updates constitutes acceptance of those changes.

15. CONTACT INFORMATION

For questions regarding these Terms of Service, please contact:

Email: info@oerra.com
Website: OERRA.com